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Wednesday, July 23, 2003

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........................I'm really upset. These 5 people went to see 28 Days Later today, and they brought their 2 year old in there. What fucking retards they are. The "baby" was hollering and making so much noise. I went up there and simply said, "Please take your baby in the hallway and bring her back in when she stops making noises." The movie has been playing for 20 minutes, I'm sure the 2 year old was making noises the entire time. I waited on her to take the baby out - I find that all 5 people are leaving. I'm wondering, "What the fuck?" I didn't tell them to leave...I just told her to take her baby out in the hallway until it shuts the fuck up. I asked her if she's leaving, she says nothing back. They are out at the front now, the manager isn't in guest services like he's suppose too (that prick). The manager is in box office talking to the box office chick (and he's getting paid for it...such a dickless hypocrite that fucker is). I tell him there's people out here who want a refund. He tells them me to tell them to come out to box office. So they do. It seems while they were out there, they were telling the manager some things. How an usher was rude to them, therefore they want a refund. Such stupid people. They were the ones being rude by letting their child make so much noise in such a serious film. They were the irresponsible dumb fucks who brought a 2 year old to such a gory rated R movie such as 28 Days Later. I was merely treating those people with the amount of respect they were giving to every other people in the theater house watching the movie. They lady said they wanted a refund for 2 movies....28 Days Later, and Bad Boys 2. So not only were they going to see 1 rated R bloody movie, but 2 (such great parents). They were saying all this to the manager. You would think the manager would use common sense here, but no.

So around 9:35PM when I was busy as hell (every single movie was getting out at the same time), the manager had to pull me to the side and talk to me. He told me he wanted to talk about the incident from earlier with the people who wanted refunds. He told me that he was going to have to explain why he had to give back $50 in refunds. He tells me the lady said I was rude.....as if I was bossing her around. He tells me I should have told her so blunty (PLEASE TAKE THE BABY....), and that I should have asked her instead (WOULD YOU MIND TAKING THE BABY...) - I was infected with rage. So he's telling me all of this, when I try to let him know my justifications...I can tell he wasn't interested. He didn't care about how fucking loud the baby was! He even told me, "Well, there was only about 7 or so people in there." What the fuck!! It doesn't matter how many people are in there...if a baby is making noises, it needs to be stopped. You know, I've asked parents to take their babies out in the hall in the past; they would just ignore me. I'm tired of being ignored. To deal with these ignorant people in a productive way, you have to say things with authority. I AM A FUCKING USHER. It is my duty to ensure that all customers have the best movie going experience. In my mind, once a customer starts bothering other customers....that customer is no longer a customer, but a problem. A problem I need to solve. It really pisses me off. I really hope this manager says something about this at a meeting. I won't be as reserved. When this manager was saying these things, I had to block him out. If I were to speak, I would have been too honest about things and said something I would have regretted. I hate managers that lack common sense.

To sum it all up, I got bitched at. A manager pretty much said, "You're the reason we lost $50 today." Fuck you dumbass. I did the right thing and you know it. I would choose to be this hard ass that doesn't get ignored over a sensitive person who gets walked on any chance I get.
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